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Many firm measure their performance based primarily on financial measurements. But there are at least three other worthwhile ways in which to measure organization performance.
 The client perspective: “ How do our customers see us”
 Internal Business Perspective: “ What must we Excel at”
 Innovation & Learning Perspective: “ Can we Continue to improve
and create value”
The Four perspectives together constitutes the “Balanced Score Card”.

Success is no mystery, but result of systematically applying some basic principles
Failure is simply a result of making a few mistakes repeatedly

 Teams are group of people who co-operate to carry out a joint task. They may be assigned to different work role or be allowed to sort them out Between themselves and change the role when they feel like

HRP is the process of anticipating and making provision for the movement of people into, within or out of an organization.
Its purpose is to deploy these resources as effectively as possible, wherever and when they are needed, in order to accomplish the organization’s goals
The HRP helps in Determining the vacancies

 Look at how you handle problem now
 Look at systematic approach to:
 Analyze Problem
 Make Decision
 Avoid Future Problems
 Handle Complex Issues
 Learn to ask questions systematically
 Practice what we learn
 Apply what we learn

• Identify Goals
• Analyze How & what is important
• Plan & Prioritize
• Identify Time Stealers
• Identify Time Saver

 NEURO refers to mind and how we organize our mental life
 Linguistic is about language, how we use it and how it affects us
 Programming is about our sequence of repetitive behavior and how we act with purpose
NLP is about connection, for our thoughts, speech and action are what connects us to others, the world and to the spiritual dimension
NLP is a generative psychology. It is a psychology of Excellence

“Self Esteem is how we feel about over selves. It is a feeling inside which comes from an awareness of what is good”
“Self Esteem critically influence everything, from our performance at work, our relationship and/or our role as a member of society”