it talks about happy state of mind

Many firm measure their performance based primarily on financial measurements. But there are at least three other worthwhile ways in which to measure organization performance.
 The client perspective: “ How do our customers see us”
 Internal Business Perspective: “ What must we Excel at”
 Innovation & Learning Perspective: “ Can we Continue to improve
and create value”
The Four perspectives together constitutes the “Balanced Score Card”.

Success is no mystery, but result of systematically applying some basic principles
Failure is simply a result of making a few mistakes repeatedly

 Teams are group of people who co-operate to carry out a joint task. They may be assigned to different work role or be allowed to sort them out Between themselves and change the role when they feel like